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COVID-19 Resources
Updated 6/2/20 1:31 PM


If you are having symptoms of COVID-19 (see below) or think you have been exposed to the virus, please call your primary care physician, Columbus Public Health at 614-645-1519, or the Ohio Department of Health at 1-833-427-5634.

Click the below image to be directed to the Ohio Department of Health website for COVID-19


Find a COVID-19 Testing Site – Search by zip code feature for testing locations. Westside Location: Walmart Mobile Testing (866-448-7719; 5200 West Pointe Plaza, Columbus OH 43228) is open Monday, Wednesday, and Friday from 7-9AM with the requirement of an appointment and screening.

Franklinton Area Commission – Hosting commission meetings on Facebook Live. The full commission meets the second Tuesday of the month. Check Facebook page for agendas and schedule.

Greater Hilltop Area Commission – Hosting commission meetings on Facebook Live. The full commission meets the first Tuesday of the month. Check Facebook page for agendas and schedule.

Franklinton Newsletter – June 2020

Department of Neighborhoods will host another Virtual West Side Neighborhood Update on Wednesday, June 17th, from 5-6:30PM on Facebook Live. Watch the previous Westside Neighborhood Updates here.

City of Columbus COVID-19 Resource Page

Text COVID19FC to 888-777 for COVID-19 Updates from Franklin County Emergency Services.

Columbus Public Health Resource List

Housing/Utility Assistance 

Accessing Shelter – If you are in-need of housing, please call the Homeless Hotline at 614-274-7000

Franklin County Municipal Court – Eviction Hearings in Courtroom 11B and Traffic Arraignments in Courtrooms 1A/1B will be heard at the Columbus Convention Center (Main Concourse Entry, B Meeting Rooms, 400 N. High St., Columbus, 43215) from June 1st until August 31st. Traffic cases can call: 614-645-8186; Eviction cases can call: 614-645-7235. 

IMPACT Community Action Emergency Assistance Fund – Applications are being accepted for emergency rental assistance. All Emergency Assistance Programs/Services serve Franklin County households that are at or below 125% of the Federal Poverty Guidelines and most households must have a qualifying emergency to receive assistance.

Franklin County Jobs & Family Services – Franklin County’s Prevention, Retention, and Contingency (PRC) Plus Rental Assistance program provides one-time rental assistance payments for eligible families struggling to meet rent or facing eviction as a result of the COVID-19 pandemic. Through PRC Plus, eligible families will receive up to $1,500 in one-time rental assistance per household. Families must reside in Franklin County, have at least one minor child and/or a pregnant person in the household, and have a gross household income between 166% and 300 percent of the federal poverty level in order to qualify for PRC Plus Rental Assistance.

Gladden Community House – Please call 614-227-1600 for utility guidance/counseling available for all Franklinton residents (43222, 43223, 43215 West of the Scioto river). We have limited financial assistance to help to stop a disconnect/past due electric, gas, or water bill. Please call or stop in for additional guidance.

Legal Aid Society of Columbus – Mortgage Assistance during COVID-19 (FHA, Fannie Mae, Freddie Mac). Call non-emergency police (614-645-4545) or Legal Aid (614-241-2001), for help if a landlord tries to evict a tenant during stay-at-home order.

Columbus Urban League – Accepting Rental Assistance Applications on their website for up to $1,000 if you’re at risk of being evicted, need help with a security deposit and/or are at risk of becoming homeless. Individuals will need IDs, Socials, and proof that they were caused due hardship as a result of COVID-19 and must have documentation from unemployment or their employer.

AEP – Temporarily  suspending disconnection for non-payment

Columbia Gas – Temporarily  suspending shut-offs for non-payment

Free Internet through Spectrum/Charter – Offering free access for 60 days to K-12 & College students – Call 1-844-488-8395

Free Internet through Comcast/Xfinity – Offering two free months of internet

City of Columbus Department of Public Utilities – Temporarily suspending disconnection for non-payment of water and sewer bill

Affordable Computers & Wireless Internet – Columbus Metropolitan Library and Columbus Metropolitan Library Foundation have partnered with PCs for People to provide computers and laptops that are no longer used in locations and normally recycled to eligible families and students.

Mental Health Resources

If you just need someone to talk to text “4HOPE” to 741741 and a mental health expert will reach out.

COVID CareLine – A new confidential emotional support call service available to all Ohioans: 1-800-720-9616. Trained, licensed staff from the Ohio Department of Mental Health & Addiction Services will answer calls and offer emotional support and assistance from 8AM-8PM, 7 days a week.  After 8PM, the CareLine will forward to the National Suicide Prevention Helpline (1-800-273-8255), allowing those calling to have access to someone at all times.

Netcare – 24-hour mental health and substance abuse crisis and assessment services for Franklin County. Call 614-276-CARE (614- 276-2273) or Toll Free at 1-888-276-CARE (1-888- 276-2273).

Neighborhood Social WorkAccepting referrals and anyone in the community can call our 24 hour social work voicemail helpline at 614-645-6807 for information on community resources and any related questions. Voicemail is checked several times a day by one of the assigned social workers in our program.

Financial Assistance 

Unemployment Benefits – File through Ohio Department of Job & Family Services

Franklin County Jobs & Family Services PRC Emergency Assistance Program – Approved families will receive a one-time $500 assistance payment to help address emergent needs as a result of the public health emergency. Due to the extremely high volume of applications, all funding available for the Franklin County COVID-19 Response PRC Program has been exhausted. As a result, they cannot accept any new applications. If you have already submitted an application, it will be processed and they will notify you if it has been approved or denied. All approved customers should be notified by May 8th. 

Economic Impact Payments/Stimulus Payments – One-time payment of $1,200/single or $2,400 married (with $500 for each qualifying child) for those who made less than $75K/single and $150K/married in 2018 and/or 2019 tax season. For questions about the economic impact payments, call the IRS help hotline at 1-800-919-9835.

Columbus Foundation – Funding for non-profits during the emergency response fund

Ohio Means Jobs – Postings for jobs available during COVID-19

IRS Tax Deadline – Extended until July 15th. For assistance with filing, contact Tax Time at United Way:

Apply for Ohio Benefits – File for food, healthcare, childcare benefits

Legal Assistance

COVID-19 Specific Legal Aid Society of Columbus Resources – Including unemployment, assistance for small businesses

Ohio Domestic Violence Network – COVID-19 specific resources for victims of domestic violence. Hotline to call: 1-800-934-9840.

Domestic Violence/Stalking Unit of Columbus City Attorney – You can now text 614-653-8075 to report a case. Provide your name, when it’s safe to communicate, and an email or phone number.

Franklin County Municipal Courts – All non-prisoner cases are being scheduled or continued until June 1st or after (including Eviction hearings). Eviction hearings will resume on June 1st and will take place at the Greater Columbus Convention Center (400 N. High St., Columbus 43215) – masks and temperature checks required upon entry.

Legal Aid Society of Columbus – All in-person Brief Advice Clinics through June 1st are cancelled. All clients are encouraged to call our office to register for a “virtual clinic.”

Resources for Babies/Toddlers

Little Bottoms Free Store – Drive-thru style until supplies last, every Thursday from 6:30-8:00PM at 89 West Park, Columbus OH 43222. Diapers, wipes, and clothes for pregnant moms/newborns thru age 3 (up to the 4th birthday). Please bring birth certificate or ultrasound for all children under 4.

Moms2B – Enrolling new moms at 614-292-1605 and offering video educational classes.

Nationwide Children’s Hospital – Do NOT place a mask on a child under 2, other tips for keeping baby safe during COVID-19 linked.

YMCA Community Health Team – Call 614-276-8224 x 5036 to get connected to resource for you and baby, like a pack n play. You can also email or text 614-203-2804.

Cribs for Kids – Email or submit a request online to get a pack n play from Columbus Public Health

Celebrate One – Community Health Workers are still connecting with pregnant and/or parenting families. The linked map will help you search for a Community Health Worker by zipcode. You can contact Jackie at 614-724-1658 and

Changes to Franklin County & City of Columbus Services 

Changes to 311 Services – Submit requests via email, through the website, app, or by voicemail at 614-645-3111 or 311. If you have an emergency code issue (unsecured vacant structure, a tenant without heat, electricity), please call 614-645-2202. Code enforcement officers will be back in the office to respond to the backlog of requests starting on June 1st.

Columbus City Schools – CCS is closed for the remainder of the schoolyear, distance-learning will continue. Updates linked regarding the schools during COVID-19

COTA – Rides are FREE. Enter the bus from the back, don’t sit next to other people, use the hand-sanitizer provided on the bus. Beginning April 15th, riders are required to wear secure masks covering their faces on all transit vehicles. Masks can be medical, homemade, scarves or bandanas. They must be secure and must cover the nose and mouth.

Department of Public Service – Delaying street-sweeping until mid-April, parking ticket appeals cancelled, 72-hour parking rule is not being enforced

Franklin County Children Services – Visitation has been suspended. FCCS COVID-19 Resources.

Columbus Recreation & Parks – All Recreation Centers are closed until further notice. A number of summer programs, camps and classes will be offered beginning June 15th with adjusted group sizes and formats. The department has developed strict safety protocols to protect the health of residents and staff. Families who already have registered for programming will be contacted with additional information. If any registered family doesn’t feel comfortable participating in programming, they can withdraw and receive a full refund.

Columbus Metropolitan Libraries – Starting Monday, May 18th, curbside pickup will be offered at three branches: Gahanna Branch (310 Granville St.), Hilliard Branch (4500 Hickory Chase Way), Parsons Branch (1113 Parsons Ave). Starting Tuesday, May 26th, curbside pick-up will also be offered at Dublin Branch (75 N. High St.), Northern Lights Branch (4093 Cleveland Ave.), Southeast Branch (3980 S. Hamilton Rd.), and Whetstone Branch (3909 N. High St.). Starting Monday, June 1st, curbside pickup offered at four more branches: Karl Road Branch (5590 Karl Rd.), New Albany Branch (200 Market St.), Reynoldsburg Branch (1402 Brice Rd.), Whitehall Branch (4445 E. Broad St.) Curbside pickup will be available Monday-Thursday from 11AM-7PM.; Friday & Saturday from 11AM-6PM. All other locations are closed until further notice. This curbside pickup will be contact-free and allow you to drop off materials and pick up reserves. You may return items through the Book Return slots at our Gahanna, Hilliard and Parsons branches during those hours as well, and returned materials will be handled by staff wearing masks and gloves and will be quarantined for 72 hours, as outlined by the Centers for Disease Control (CDC). There will be no public access into these buildings.

Computer Access at 2 CML Branches – Starting Tuesday, June 2nd, limited computer access offered at two locations: Linden Branch (2223 Cleveland Ave.) and Martin Luther King Branch (1467 E. Long St.).  A limited number of computers will be available for 50-minute use, and customers can print, copy, fax and scan. No browsing or checkout of materials will be available at this time; however, if you have items ready for pickup at these two locations, they will be checked out for you in the branch. Hours of operation at these two branches will be the same as those listed above for curbside pickup.

Columbus Metropolitan Library Online Resources – Digital library access and other tools. Homework help available Monday-Friday from 9AM-4PM. Reserve an expert to get assistance with resume/job help, research, business, and more.

Franklin County Treasurer & Auditor – Property taxes are no longer due June 22nd, the new deadline to pay property taxes is August 20th. Dog licensing is also extended to June 30th.

Central Ohio YMCA – Select locations are opening for fitness on June 8th and then June 29th. Hilltop YMCA will remain a shelter site helping some of our most vulnerable until the fall. Three sites will be open for childcare, including Hilltop Educare (serving children 6 weeks to school age) on June 8th.

BMV Deputy Registrar – License agencies and Driver Examination services will be closed until further notice. The following location will be open to issue and renew a commercial driver license (CDL): Columbus Deputy Registrar – 4740 Cemetery Road, Hilliard 43026.

Narcan Request Form – If you or someone you know in Franklin County needs Narcan, complete the request form linked and it will be mailed to you.

Free Food through Schools

United Schools Network –  Meals are available Tuesday and Thursday from 10:30-11:30AM (Pick-up free breakfast and lunch for ALL children under 18). Families are encouraged to take food for the pick-up day and the next. Westside Locations: CCA Dana Ave (300 Dana Ave) and UPrep State St (617 W. State St). The first week of June is the last week this service will be provided.

Westside Meals, Pantries, & Produce Distribution Schedule 6/1-6/7

Monday: Holy Family Soup Kitchen (Behind 588 W. Gay St) @ 10:30AM-12PM to-go meal // Jordan’s Crossing Resource Center (342 N Hague Ave) @ 11:30AM meal & 10AM-4PM to-go bag //  Salvation Army Hilltop (2300 W Mound St) @ 9AM-12PM pantry // Lower Lights Church* (1066 Bellows Ave) @ 5-7PM pantry (Call 614-228-1262 to make an appt)

Tuesday: Holy Family Soup Kitchen (Behind 588 W. Gay St) @ 10:30AM-12PM to-go meal // Jordan’s Crossing Resource Center (342 N Hague Ave) @ 11:30AM meal & 10AM-4PM to-go bag // Salvation Army Hilltop (2300 W Mound St) @ 9AM-12PM pantry // CCA Dana (300 Dana Ave) & UPrep State St (617 W State St) @ 10:30-11:30 to-go bags for kids under 18  // Crossroads UMC Food Pantry (Corner of Hague/Briggs) @ 4:30PM drive-thru pantry (43204 & 43223 only, wear a mask) // Feed My Sheep (2364 W Broad St) @ 7PM 

Wednesday: Holy Family Soup Kitchen (Behind 588 W. Gay St) @ 10:30AM-12PM to-go meal // Jordan’s Crossing Resource Center (342 N Hague Ave) @ 11:30AM meal & 10AM-4PM to-go bag  // Salvation Army Hilltop (2300 W Mound St) @ 9AM-12PM produce & 11AM-12PM to-go bag // Crossroads UMC Food Pantry (Corner of Hague/Briggs) @ 11:30AM drive-thru pantry (43204 & 43223 only, wear a mask) // Hilltop YMCA* (2879 Valleyview Dr) @ 4-6PM produce // Hilltop Community Worship Center (2622 Sullivant Ave) @ 6-8PM meal // St. John’s Episcopal Church (1003 W Town St) @ 6PM to-go bag // Highland Youth Garden (67 S Highland Ave) @ 5-7PM pay-what-you-can produce 

Thursday: Holy Family Soup Kitchen (Behind 588 W. Gay St) @ 10:30AM-12PM to-go meal // Jordan’s Crossing Resource Center (342 N Hague Ave) @ 11:30AM meal & 10AM-4PM to-go bag  // Salvation Army Hilltop (2300 W Mound St) @ 9AM-12PM pantry // Lower Lights Church* (1066 Bellows Ave) @ 9AM-12PM pantry (Call 614-228-1262 to make an appt) // CCA Dana (300 Dana Ave) & UPrep State St (617 W State St) @ 10:30-11:30 to-go bags for kids under 18 //Glenwood Community Recreation Center (1888 Fairmont Ave) @ 3:30-5PM free produce // Holton Community Recreation Center (303 N. Eureka Ave.) @ 3:30-5PM free produce

Friday: Holy Family Soup Kitchen (Behind 588 W. Gay St) @ 10:30AM-12PM to-go meal // Jordan’s Crossing Resource Center (342 N Hague Ave) @ 11:30AM meal & 10AM-4PM to-go bag // Salvation Army Hilltop (2300 W Mound St) @ 9AM-12PM pantry & 11AM-12PM to-go bag // Crossroads World Outreach Church (165 S Cypress Ave) @ 5:30 to-go food

Saturday: Westside Freestore Ministries (61 S Powell Ave) @ 11AM-12PM to-go bag // Hilltop Community Worship Center (2622 Sullivant Ave) @ 1:30-3:30PM meal  // Lower Lights Church (1066 Bellows Ave) @ 5:15-6:30PM to-go meal // Highland Youth Garden (67 S Highland Ave) @ 10AM-12PM pay-what-you-can produce // S. Burgess Ave & Sullivant Ave (SW Corner) @ 12:15-1:30PM free produce // CCS Starling PreK-8 (120 S Central Ave) @ 12-2PM to-go meal // Street Thyme at Red Door BBQ (177 S Cypress Ave) @ 12-2PM to-go meals 

Sunday: CCS Starling PreK-8 (120 S Central Ave) @ 12-2PM to-go meal // Street Thyme at Red Door BBQ (177 S Cypress Ave) @ 12-2PM to-go meal

Westside Other Food Options/Requirements

Holy Family Soup Kitchen – Due to unexpected maintenance issues (unrelated to COVID-19), Grubb St. operations will end on Friday, May 29th. Effective Monday, June 1st, basic to-go meals will be offered from 10:30AM-Noon behind the Parish Center (Behind 588 W. Gay St). All volunteer and donation operations will also cease until further notice.

Crossroads UMC Food Pantry – Corner of Hague/Briggs has reopened for Tuesdays at 4:30PM and Wednesdays at 11:30AM as a drive-thru operation. Limit to 30 households each time and serving 43204 and 43223. Please wear a mask.

Go, Lunch! – Receive fresh, FREE produce thanks to a partnership with Columbus Recreation and Parks and Mid-Ohio Foodbank. Westside Location/date: Thursday, June 4th from 3:30-5PM Glenwood Community Recreation Center (1888 Fairmont Ave.) and Holton Community Recreation Center (303 N. Eureka Ave.). Mobile Produce Markets are set up as a drive-thru and staffed by volunteers wearing masks and gloves who load the produce directly into the trunk or car. Financial requirements are listed in the linked text. TEXT “FOOD” to 877-877 to find a nearby site offering free and nutritious meals for children.

Compel Christian Center – Produce Market at Hilltonia MS Parking Lot (2345 W Mound St) on the Second Saturday of the month at 10AM. Bring your ID or copy of your utility bill showing your name and address.

Doing Better Together – Free to-go meals at CCS Starling PreK-8 (120 S Central Ave) from 12-2PM on Saturdays and Sundays while supplies last

Columbus Food Not Bombs – Free produce distribution on Saturdays from 12:15-1:30PM until June 27th at S. Burgess Ave & Sullivant Ave (SW Corner)

Gladden Community House –  Zip code requirements 43222, 43223, and 43215 (West of the river), Food distribution being a 3-day emergency food supply handed out in the entrance of our food pantry, senior deliveries will continue as scheduled

Hilltop YMCA Produce Distribution – Every Wednesday until June 17th (besides May 27th and June June 10th) in their parking lot from 4-6PM beginning April 1st.  This will be a drive through operation. Please bring a valid photo ID.

Lower Lights Community Church of the Nazarene Pantry – Call 614-228-1262 to make an appointment to pick-up a box of food on Monday evenings (5-7PM) or Thursday mornings (9AM-12PM)

Jordan’s Crossing Resource Center – Free hot lunches Monday through Friday starting at 11:30AM, to-go lunches offered weekdays from 10AM-4PM. Call 614-507-3246 for specific questions about Jordan’s Crossing.

Westside Free Store Ministries – To-go meals offered Saturdays 11AM-12PM. Summer hours: Mondays 9:30-11:45AM; Thursdays 3-5:15PM and Saturdays 11AM-1:15PM.

Franklinton Farms Online Order – Pick-up in Franklinton or Worthington on Saturdays from 10AM-12PM, order by Thursdays at midnight

Highland Youth Garden – Pay-what-you-can produce fresh food bags at Highland Youth Garden (67 S Highland Ave) on Wednesday evenings from 5-7PM and Saturday mornings from 10AM-12PM. No registration or call-ahead necessary, just show up! We’ll update what produce we have available each week on Facebook and Instagram.

Senior Specific Options 

Dollar General – Dedicating the first hour of each shopping day to senior shoppers

Aldi – Stores will open at 8:30 a.m on Tuesdays & Thursday for only vulnerable shoppers (senior citizens, expectant mothers and those with underlying health concerns).

Franklin County Senior Options – To request home delivered meals, and other available services, please call Senior Options at 614-525-6200, Monday-Friday from 9AM-4:30PM. Now through June 1st, there will be no income verification required.

Memorial Baptist Church – If you are over 60, live in the 43204 zip code, and need food assistance during this time please call the church to set up meal delivery through Franklin County. Call 614-274-7551 on Monday, Wednesday, and Thursday from 9AM-2PM for more details.

Friendly Phone Line at 614-993-3614 is available to older adults in greater Columbus who are looking for friendly conversation and social connection

Gladden House: Helping People Manage COVID-19 Related Hardships

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You can include in the notes section the name of the program you would like your support to go towards, or you can simply support the overall mission of Gladden and leave that section blank. The two prioritized programs in response to the COVID-19 are housing/utility assistance, or food pantry.


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